FAQs
Frequently asked questions and answersHow does your first-come, first-served system work?
As an artisanal bakery, we bake fresh daily with the goal to sell out each day. We do not hold or reserve items, so we encourage customers to visit early to ensure availability. You can also call ahead to purchase over the phone, with a service fee of $0.15 plus 3.5% to cover additional credit card company fees.
How do your profits support the Salt and Light Foundation?
100% of our profits go directly to the Salt and Light Foundation, which provides food for families in need in Sri Lanka. Learn more about our mission here.
What are your bakery hours?
Our hours are 7:30 AM to 4:00 PM, and Saturdays from 8 AM to 1 PM. We are closed on Sundays and Mondays.
Why do specialty breads need to be ordered in advance?
Our specialty breads are not baked daily and require more time to prepare due to traditional techniques. These breads are made using long fermentation times, allowing the dough to rise slowly and naturally to develop rich flavors and textures. Because of this, they aren’t instant breads and need to be ordered ahead of time to ensure we can give them the attention and care they deserve.
I need multiple loaves of bread for an event—how soon should I order?
For large orders, such as multiple loaves of bread for an event, we recommend placing your order at least 1 week in advance. This allows us to ensure we have enough time to prepare the loaves using our artisanal methods while meeting your event needs.
Do you take same-day orders for bread?
Same-day bread orders are limited to one loaf, and we only accept these orders after 11 AM, once our busiest morning hours have passed.
How can I place an order?
You can place an order by calling us at (419) 210-1198 during business hours. There is a small service fee for phone orders to cover credit card fees. You can also order many items online.
How far in advance should I place an order for a custom cake?
We recommend placing custom cake orders at least 1–2 weeks in advance, depending on the complexity of the design.
Do you provide catering for events?
Yes, we offer bakery catering for weddings, corporate events, and other special occasions. Visit our Weddings & Events Page to learn more and to request a quote.
Do you offer gift cards?
Yes, we offer gift cards for purchase in-store. They make a perfect gift for any occasion!